CBS
CBS - Link-IT
Empower your field service engineers with 'CBS Link-IT' from Purpose Software. ‘CBS Link-IT’ software facilitates data transfer from your engineer’s PDA via the internet to your main server.
‘CBS Link-IT’ makes smart use of your data on the move.
Linking to the phone network
- Connects to a PDA device that connects to the internet via GPRS then exchanges data via FTP on the clients server
- Allows engineers to receive / action their calls remotely
- Use PDA’s with in built phones or connect via Bluetooth
to a mobile phone - High speed screen refresh and “start-up”
- User friendly
- View outstanding calls
- Controlled job allocation
- Compatible with Link-IT for laptops
- Signature capture
- Record stock used on each call
- Record arrival and completion times
- Drop down SCA code lists
- Meter reading recording
- Check on stock availability in warehouse & car
- Log “return to fit” calls
- Review machine service history
- Record mileage & parking costs (when activated on server)
- Call text & Messages
Link-IT represents the most radical change in the information and tools available to your engineers in the field to date. In addition to the key benefits noted overleaf, there are significant advantages for any Office Equipment Dealer in equipping their engineers with CBS Link-IT:
Ability of Service Managers in the field to allocate and/or re-allocate engineers remotely providing much quicker and effective control of the service management function, even when out of the office.
Asking a customer to sign a PDA is far more professional and modern than handing over a possibly crumpled piece of paper called a job sheet. After all, an office equipment dealer specialises in technological solutions and using one themselves gives far more credibility. One aspect of this feature concerns the machine operator. If the operator is specified on the machine, the operators name is automatically defaulted onto the job sign-off tab, saving time at the end of the call. Should there be a change in staffing at your customers, a new name can be easily entered through the PDA.
The ability to view the system car stock levels from the PDA makes it easier for the engineer to check the accuracy of the data held on the system in this regard. This reduces RF calls with all the subsequent savings in engineer travel cost and time. Additionally, reducing the number of RF calls ensures a greater uptime for your machines leading to increased revenue and customer satisfaction.
Reduces the pressure on the call controller as they are not despatching and closing calls themselves – this gives much greater availability to meet your customers needs.
The engineer dispatches, updates and closes their service call through the PDA, with the call controller involved in the initial logging of the call only.
Less error with respect to call dates, call times and part codes using a PDA compared to a manual system.
Signature captured on PDA is stored on the server and can be re-printed at any time to resolve queries with Time and Materials Invoices.
Engineer can take photographs using the built-in PDA camera (subject to PDA model selected) of customer equipment misuse in cases of dispute in this area.
Key benefits
To learn more or arrange a demo please email us at: enquiries@purposesoftware.co.uk or call us on: 01494 523111
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