Following a management buy-out in August 2017, Document Solutions (Northern) Ltd, the East Kilbride-based provider of MPS and print management services, has installed 2serv, the market-leading service management application from Purpose Software. 2serv will enable the organisation to broaden its MPS offering by providing greater control of the toner management process. This future-proofed platform will also help drive further business growth and operational efficiencies as the company continues to expand.
According to Gerry Strain, a Director of Document Solutions (Northern): “2serv is enabling us to really take control of the new business with a powerful and flexible range of functionality that provides insight into how the whole business is performing to better inform decision-making processes at every level. We were particularly impressed by Purpose Software’s friendly, knowledgeable and responsive approach during installation when their team helped us to transfer high volumes of historical customer data and provided all required training.”
Designed by the industry for the industry, 2serv allows Document Solutions (Northern) to automate and centralise business processes and provides instant access to real-time data. It also generates a wide range of detailed reports to enhance service delivery performance and profitability. The system includes 2roam which allows engineers to access valuable customer and machine data using their smartphones from any location. This mobile application also enables the service manager to pick up all newly logged calls as they come through and deal with them immediately without having to check in with the office.
“We have found the system intuitive to use with only minimal training,” continued Strain. “It was also reassuring to know that Purpose Software has a detailed ongoing product development roadmap giving us the confidence that 2serv will deliver a long and sustained return on investment. We look forward to delving further into the endless possibilities that the software offers.”
Document Solutions (Northern) has subsequently added Capture-IT which streamlines the meter reading process by feeding readings directly into 2serv to improve accuracy and speed up the production of invoices. The organisation has also added Purpose Software’s stock outsourcing module which enables 2serv to tightly integrate with supplier systems enabling toner orders to be automatically ordered with quick and efficient despatch direct to customers.