2serv is a powerful service management and billing software solution that delivers significant business benefits to resellers of document and print management services.
Easy to use with proven reliability, 2serv helps organisations of every size to enhance control and efficiency across every area of their business operations to increase productivity and profitability. It provides rapid access to the latest information relating to customers, contracts, installed devices and service histories.
2serv automates manual workflow processes to streamline the scheduling and control of field engineers, enabling more copier service calls to be handled and manpower resources to be deployed more effectively. Flexible and fully scalable, this enterprise service management solution enables the delivery of the highest level of service and compliance with customer SLAs.
An easy way to deploy 2serv
As an alternative to traditional methods of procurement, 2serv can be deploted on a monthly subscription basis without requiring any capital expenditure. Subscription users have access to all functional enhancements and new versions as they are released and, when the time comes to expand, our optional application modules can be added for just a small incremental cost. This consigns software obsolescence to the past and enhances your return on investment.
Enhances control of the job management process to improve the deployment of engineering resources, improve efficiency and help meet customer SLAs.
A comprehensive range of billing options for different contract types and full integration with commonly used accounting applications.
Provides access to the widest range of standard and custom system reports with full ODBC capability allowing export to Excel, Access or Crystal Reports.
Automates the time-consuming manual meter reading tasks to improve data collection, increase accuracy and speed up billing.
Efficiently control movement of stock at multiple locations with automatic generation of purchase orders to maintain optimum levels.
Effective control over the toner management process to optimise consumables usage and eliminate order duplications.
2serv provides a flexible range of additional modules to expand the functionality of the system:
Empowers engineers equipped with tablets, smartphones and other mobile devices to access and update 2serv from any location.
Enables integration with commonly used CRM applications including ACT, Goldmine, and Microsoft Dynamic CRM.
Browser-based web portal for customers and engineers to access and update 2serv job information around the clock.