2map is an advanced mapping application that optimises the scheduling and despatch of field service engineers to customer sites.

It integrates with 2serv to automatically pinpoint open calls, the location of engineers and customer sites. Multiple views can be created for different areas or call types and the refresh process enables iteration between each map view, making it perfect for overhead displays.

A real-time view of the location of engineers in relation to their assigned jobs allows more accurate scheduling to reduce unnecessary mileage and fuel costs whilst ensuring that agreed SLAs are achieved.

To determine the precise position of engineers, 2map seamlessly integrates with 2roam, Purpose Software’s mobile application that empowers engineers equipped with tablets, smartphones and other mobile devices to receive job information and update the status of jobs in 2serv from any location. The updates are applied when 2serv is updated. 2map also integrates with tracking systems such as Navman to provide real-time updates.

2map also enables customers to be provided with more reliable estimates of when engineers will arrive based on travel and service times.