2map is an advanced mapping application to further optimise the scheduling and despatch of field service engineers to customer sites.
This useful tool integrates with 2serv to automatically pinpoint outstanding open calls, the location of engineers and customer sites. It enables users to quickly and easily allocate jobs to the nearest engineer to ensure that agreed SLAs are achieved and maximise the uptime of print devices.
2map provides a real-time view of the location of engineers in relation to their assigned jobs enabling more accurate scheduling to reduce unnecessary mileage and fuel costs. To determine the precise position of engineers, 2map seamlessly integrates with 2roam, Purpose Software’s mobile application that empowers engineers equipped with tablets, smartphones and other mobile devices to receive job information and update the status of jobs in 2serv from any location. It also integrates with tracking systems such as Navman or uses smartphone location services.
2map also enables customers to be provided with more reliable estimates of when engineers will arrive based on travel and service times.