2web provides customers and service teams with a web portal that allows quick and easy access to job management data from any web-enabled location around the clock.
Using branded screens, customers can log new service calls, update jobs and track the progress of outstanding jobs using any standard web-browser without having to contact their supplier. Services histories can be accessed and reviewed by print device or location and invoices can be quickly located, viewed and downloaded. 2web also provides a valuable tool for existing helpdesk facilities used by larger organisations and managed service providers to streamline the fault resolution process.
Call data is automatically uploaded into 2serv in real-time enabling jobs to be efficiently allocated to the relevant engineers and ensure that customer SLAs are achieved.
2web will also deliver significant operational benefits to engineers who can access the portal to view their current job schedules. They can open, update and complete jobs as well as logging recent travel, materials used and expenses such as parking. The portal allows engineers to access important information about customers including site and device locations, key contacts, device inventories and full service histories.
2web gives document and print management providers a competitive advantage by enabling compliance with the tender requirements of larger organisations.