2serv provides document and print management providers with enhanced control over the whole job management process.
Call logging staff have an instant view of the live status of every account, including current credit status, enabling the delivery of the highest level of service to every customer.
A user-configurable Job Wizard provides enhanced fault analysis and higher first-time fix rates for print devices whilst ensuring that all required information is efficiently captured from customers. An unlimited number of user defined job categories can be selected from drop-down lists including copier service calls, toner drops, training, commissioning, workshop repairs, IT support and more. Integrated mapping pinpoints the location of customer offices and improves efficiency of the job allocation process.
A configurable screen shows the status of all current jobs with a colour-coded SLA countdown that ensures that they are completed within agreed timeframes. Automatic alerts are generated when key milestones approach to enable appropriate actions to be taken.
2serv has a built-in schedule board that enables jobs to be scheduled for specific times with particular engineers to manage and balance workloads, optimise the deployment of engineers and ensure that agreed customer SLAs are achieved.
The status of jobs are updated when engineers phone in with details of time arrived, parts fitted, parts required, time completed, mileage, current meter readings and any incurred expenses such as parking or road tolls.