Capture-IT automates the meter reading and billing processes to increase efficiency and productivity.
Capture-IT eliminates the time consuming manual processes required to take multiple meter readings, input the data into 2serv and generate invoices.
With no initial or set-up costs, Capture-IT collects meter readings directly from monitored networked print devices at customer sites and inputs the data into 2serv for invoicing without human intervention. 2serv is the only service management system that provides this level of integration.
Capture-IT ensures that all invoices are based on actual not estimated meter readings, eliminating the need to provide a credit note should a customer dispute the figures.
A comprehensive range of reports can be generated listing meter readings and consumables usage by device, site or as consolidated summaries. They can be scheduled on a daily, weekly or monthly basis and can be customised with your company logo and emailed as PDF attachments directly to sales staff or customers.
Document and print management providers can securely access the Secure Scan Archive at any time to monitor and review meter reading usage for any installed device. Controlled access can also be extended to customers wanting to run usage and supplies reports on their devices with detailed online logs showing each visit they make.
Email alerts are automatically sent detailing the device, toner and percentage of toner remaining, when consumables reach predetermined limits or predefined technical events such as drum kit or imaging unit warnings occur.
Capture-IT also tells you when a device has been removed from a customer network or a new device, such as a competitor’s trial machine, has been installed.
How it works:
A service running on a server or PC on a customer network scans for all multi-functional devices regardless of manufacturer. It automatically sends meter reading data to a Secure Scan Archive server at predetermined hourly, daily, weekly or monthly intervals. The data is then automatically retrieved by 2serv which generates invoices for visual checking before they are printed and sent to customers.
- Automates time consuming manual processes
- Eliminates manual data entry
- More accurate invoices
- Faster billing
- Invoices sent on time