2serv offers the widest, most flexible range of standard and customised reports to meet your specific requirements.
The reports provide key information needed to manage and control the whole service operation and will make a real contribution to enhancing profitability. Reports can be run on key performance indicators to optimise workflows, increase efficiency and improve operational productivity across the business.
Reports can be scheduled to run on a daily, weekly, monthly basis and automatically emailed to designated staff.
The reports include:
Quickly and easily confirm operational profitability by customer, site, brand, device, engineer, etc. Reports allow the rapid identification of product issues that need to be fed back to the manufacturer to quickly resolve.
Improves the monitoring and management of engineer performance comparing key data such as number of jobs completed, travel, expenses, working time, parts usage and more. They reports also detail the number of recalls when engineers are called back to fix problems not resolved during initial visits. Access to such data helps to manage incentive schemes and identify training requirements for engineers.
Service history reports enable the rapid identification of problem devices that need a higher than expected number of field visits and are impacting on overall profitability. Average monthly copy volumes can be compared with planned usage helping to identify possible upgrades and other sales opportunities.
Response Time Analysis
Find out the level of SLA compliance for each customer to ensure that engineers are deployed efficiently and jobs are being allocated on a timely basis.
Cost per copy
Measures performance against manufacturer specifications.
Access detailed information on stock levels across the organisation. Reports can be run by location, warehouse, car stocks, profitability, stock valuation, etc.
2serv has a full ODBC capability allowing data to be easily exported to Excel, Access or Crystal Reports.