2serv enhances the toner management process to ensure that customer devices are fully operational and increase service profitability.
2serv combats the on-site hoarding of consumables to ensure service profitability. It calculates the expected percentage of life remaining and the expected expiry date of tracked parts against manufacturer-specified product yields for each stock entry to determine if they have achieved the correct usage.
The supply replenishment process can be further automated by integrating with Capture-IT. This allows the percentage of toner remaining to be specified and identifies devices below this value during hourly scanning cycles. Email alerts are automatically generated providing details of the device, toner and percentage of toner remaining. These emails are automatically read by 2serv and the usage is calculated and compared with the yield specified on the stock record, subject to tolerance checks.
Toner replacement requests that have achieved yield are automatically logged as ‘Toner Required’ tasks within the 2serv Job Stack. Those that fall outside acceptable usage limits are placed in a pending area for individual consideration prior to subsequent job logging or deletion.
When the toner is supplied and fitted by the customer, Capture-IT generates another email to 2serv which automatically completes the outstanding ‘Toner Required’ task, providing assurance that the consumables have actually been installed.
The supply replenishment process can be further automated using our Toner Integration Module or integrating with leading providers of outsourced toner replenishment services.
The Toner Integration module links the notification emails that are automatically generated by print devices monitored by Capture-IT when toner is required or replaced, to log and close toner requests and raise orders for despatch without requiring manual intervention.
Integration with leading providers of outsourced toner replenishment services including Westcoast and Data Direct reduces the cost of toner, both OEM and compatibles, and delivers efficiency gains by automating the supply process.