To extend the functionality of this market-leading solution, Purpose Software has developed a range of additional modules that can be added on as required. They include:
An innovative batch report archiving module that creates electronic file archives saving paper compared to more traditional methods. Batch reports are automatically saved as PDF files and stored in the correct folder and batch order. The retrieval process is quick and easy and files can be browsed or printed as required.
This module automates the collection of meter readings from monitored network devices at customer sites. Readings are automatically uploaded to your CBS server for billing without the need to manually input data. With no initial or set-up costs, this is the only solution that fully integrates with CBS billing processes, freeing up staff to attend to more productive tasks and improving cash flow.
Add seamless integration with the popular Goldmine CRM software to enhance prospecting intelligence. This module provides sales staff with access to key data showing devices installed, installation dates, full service histories, periodic charges and the latest copy charge figures. It automatically updates Goldmine with the latest information to maximise sales opportunities and deliver a rapid return on investment.
Collect meter readings direct from customers by automatically generating and sending emails with model-specific instructions for obtaining the data. Meter readings received from customers are automatically converted to invoices with having to manually key in any details. It also alerts you to escalating machine service requirements and keeps customers informed of the progress of their service requests.
Enables field engineers to use PDA devices to provide quicker, more effective control of the whole service management operation. Engineers can receive job updates whilst on the road and send updates when calls are completed or follow up visits are required. It provides instant access to car stock levels to reduce the incidence of RF calls and delivering savings in terms of travel cost and time. Signatures can be captured and photographs can be taken using the built-in camera to highlight issues of customer misuse.
Provide senior managers with critical service and revenue information with key data and service statistics such as the number, type and status of calls, SLA performance and response times. Service activity reports highlight the performance of engineers and areas for improvement. Other reports show where revenues are coming from using categories such as linked machines, unlinked machines, chargeable services and credit notes.
Allows on-screen maps to be viewed showing the location of outstanding service calls to improve the job assignment process. It helps manage field engineers and improves operational productivity.
This module allows the automation of complex billing requirements to remove the tedious, time consuming and error prone manual calculation process. It also allows scanning activities carried out using multifunctional devices to be added to invoices. Black and scan readings can be combined and billed as ‘mono’ or scans can be charged only if they exceed the number of copies on another billed meter.
This module enables CBS users to integrate with Data Direct, the leading provider of outsourced toner replenishment services. This integration automates and speeds up the whole toner replenishment process and enables CBS users to benefit from Data Direct’s greater buying power to reduce the cost of toner, both OEM and compatibles.