2Serv and CBS have many standard features and system expansion options that provide resellers and outsourcers with a comprehensive suite of tools to enhance the management and delivery of an efficient and effective managed print service.
These powerful service management software applications deliver a range of benefits including:
- Maximised uptime for print devices
- Greater visibility and cost control
- Enhanced consumables and parts management
- Comprehensive SLA reporting
Combining service management and billing solutions with highly effective monitoring and analysis tools enable ‘Best Practice’ MPS contract management.
- Capture-IT – provides comprehensive device monitoring capability and close integration with 2serv and CBS.
- Advanced Functionality – advanced stock management, billing, contract management, SLA management and call control facilities.
- Mobile Applications – 2Roam and Link-IT enhance call notification, stock management, SLA monitoring and access to service history using smartphones or tablets.
- Toner Outsourcing Integration – provides ‘just-in-time’ toner replenishment with next day delivery to customer site whilst reducing the need to tie up cash in toner stocks.
- Advanced Reporting – a comprehensive range of standard and custom reports help to monitor profitability and performance against SLAs.